HOBBY SUPPLIES  (Australia)     

                                                                      Australia's Leading Performance R/C Model Power Boat Specialists     

                                                                                                                    

 

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  ORDERS, PAYMENT & SHIPPING

 

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Orders are accepted by: Telephone, E-mail, Fax or Post.

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For Australian customers payment is accepted by: Master Card, Visa Card, Eftpos, Cheque, Cash, Money Order and Direct Bank Deposit. (Please contact us for Bank details) - NO PAYPAL

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For international customers payment is accepted by: Master Card & Visa Card - NO PAYPAL

                              

                                       

 

          WE SHIP WORLD WIDE        

Payment Options
What if you don't have a credit card ?
No problem if you don't have a Credit Card. You can pay by Money Order, Bank Cheque or Personal Cheque (Australia only).  Orders paid by personal checks will need to clear our Bank before we can ship your order (This could take 5 - 7 days).  All Cheques and Bank Drafts must be in Australian Dollars only.

Otherwise we accept payment by Direct Bank Deposit at Commonwealth Bank branches Australia wide or Internet Bank Transfer directly into our Commonwealth Bank account. Please contact us for our bank account details.
 

Visit: The Universal Currency Converter™ to convert Australian Dollars to your Currency.


Make checks payable to:
HOBBY SUPPLIES Pty Ltd

Mailing Address:
HOBBY SUPPLIES
P.O. Box 4245,
Croydon Hills. Victoria. 3136.  Australia

 

International Orders
All payments must be in Australian Dollars only.

Shipping for international orders outside of Australia are non-refundable for returns, unless we make a mistake.

We do not guarantee delivery of uninsured & unregistered packages for orders outside Australia and once your order is shipped it becomes your responsibility. If you want your package to be registered and/or insured, please let us know with your order and we can add insurance and registration for you at an additional fee.

Note: Orders shipped outside of Australia may be subject to Customs Duties and Taxes of your local authorities. These fees, if any, will not be shown on your invoice and are entirely the responsibility of the customer to pay.
Goods exported Internationally from Australia are exempt of any Australian Taxes.


We reserve the right to refuse any credit card orders if the address or credit information looks suspicious.

Shipping Info
In most cases we'll ship your order on the same day, otherwise they will be shipped the next business day for all items in stock.
Shipping Options
STANDARD SHIPPING (Australia) 
Shipping cost will depend on package weight and your location. Delivery time via Australia Post is normally 1 - 4 business days within Australia but we cannot guarantee delivery time. Shipping costs are not refundable for returns.

EXPRESS POST (Australia)
Overnight to most cities in Australia, or two day to some Country areas, with Australia Post "Express Post", but we cannot guarantee delivery time.  Shipping costs will depend on package weight and your location. Express Mail costs are not refundable for returns, unless we make a mistake.

INTERNATIONAL AIR MAIL
Delivery time by Air Parcel Post should take approximately 5 to 10 business days to most Countries around the World. Your shipping cost will depend on package weight and your location. Shipping costs for international orders are non-refundable for returns. Also Note:  We do not guarantee delivery of uninsured & unregistered packages for orders outside Australia and once your order is shipped it becomes your responsibility. If you want your package to be registered and/or insured, please let us know with your order and we can add insurance and registration for you at an additional fee.

INTERNATIONAL EMS (Express Mail Service)
Delivery time is generally 3 to 5 business days to most Countries around the World. Your shipping cost will depend on package weight and your location. Shipping costs for international orders are non-refundable for returns. Also Note:  We do not guarantee delivery of uninsured & unregistered packages for orders outside Australia, once your order is shipped it becomes your responsibility. If you want your package to be registered and/or insured, please let us know with your order and we can add insurance and registration at an additional fee.

Privacy Policy
We don't sell or give your personal information to anybody.
Customer Service
Email to sales@hobbysupplies.com.au for a prompt response.   Please include the Country you are from in your E-mails, as this greatly assists us in giving you our best service.

Phone:
 (03) 9761-5556      Fax: (03) 9722-2883

Int'l Phone:  +613 9761-5556     Int'l Fax:  +613 9722-2883

Address:
HOBBY SUPPLIES
P.O. Box 4245,
Croydon Hills. Victoria. 3136. Australia

Normal Business hours are from 8:30 a.m. to 4.00 p.m Monday to Friday.  Email is preferred for International Customers due to the time differences between countries.

 

Returns / Refunds
We will accept the return of items for change of mind, but only if unused and within 7 days of delivery. Returns can be for store credit or exchange, a 10% restocking fee may apply.  Special order Items will not be accepted for change of mind return.

This is in addition to your rights under the Trade Practices Act to the remedy of defective goods or goods that are not as described on our web site.  The 7 days change of mind policy does not apply to returns under the Trade Practices Act.

To make a return within the allowed 7 days for Change of Mind:
First, email us at sales@hobbysupplies.com.au to make sure we agree that your item is returnable. This is also to let us know to watch for your return in the mail. No returns can be accepted unless you email us first and we agree to accept the return.

In your email, also tell us whether you want a store credit or exchange.

Shipping cost of the returned items is the responsibility of the customer. You should also ask the post office for a delivery confirmation label. If we don't receive the goods, we can't offer the refund, so its definitely a good idea to use delivery confirmation.

Mail returns to:
HOBBY SUPPLIES
P.O. Box 4245,
Croydon Hills. Victoria. 3136.  Australia

 

E-mail enquiries to:  sales@hobbysupplies.com.au
Contents Copyright 1998 - 2016  Hobby Supplies (Australia)
Last updated:  December 07, 2016